We pride ourselves on offering exceptional customer service, from the initial consultation right through to the laying and aftercare of your beautiful new flooring.
Initial Consultation – this is usually conducted in your own home, at a time to suit you, which may be daytime, evening or at a weekend. Here we can discuss the aesthetic look you are hoping to achieve, and understand any practicalities that should be considered, such as uneven floor levels, or under floor heating. We are at the forefront of modern technology, and are well used to dealing with the challenges that this can pose.
Product Choice – we are able to bring product samples to your home, to allow you to envisage how the different woods and finishes may appear in your own setting, rather than just in a showroom. Following this we will provide a free written estimate, and are able to provide testimonials from many of our previous customers for peace of mind.
Product Manufacture – each project is totally unique, and the wood flooring is manufactured for your room to the exact measurements we provide. In the case of our bespoke Parquet Panelled floors, a drawing is made and with the aid of computer design we ensure that the patterns and wood lengths fit your room precisely, and then this bespoke template is sent to the manufacturers, who tailor make the finished product.
Product Installation – our installation team are craftsmen, whose professional approach will aim to keep disruption in your home to a minimum. A quality product that has been incorrectly laid is a poor investment – we believe that attention to detail at the installation stage sets us apart and ensures the final product exceeds your expectations.
Aftercare – following a successful installation we can provide advice on the care and long-term maintenance of your beautiful new wood floor.
Why not contact us on 01959 532101 to arrange a no obligation initial consultation?